Schaut mal
Ich hatte/habe ein Problem mit
http://www.imagestation.com und habe mich an den "Live Customer Support" gewendet. Da durfte ich dann mit einem vom Support chatten. ^^ Einerseits mein erstes derartiges Erlebnis und andererseits nicht übel in Anbetracht dessen, dass ich nichts für den Imagestation-Account bezahle (Betreiber von Imagestation = Sony).
Ach, nein, es hat keine richtige Pointe.
Aber warum ist er bloss so höflich?
Topic: Can't reorder images in my album, although they have different captions.
Victor Welcome to Sony ImageStation Customer Support. My name is Victor and I will be assisting you today.
Reto Hello
Victor Is it that you would like to rearrange the pictures in your album?
Reto Yes.
Victor Reto, I appreciate your interest in Image Station and understand your concern. I am really sorry you were experiencing trouble while rearranging the pictures in your album. I will do my best to get you help in resolving your issue.
Reto Thank you. All pictures have different captions, but it just shows me "barca04..." (the beginning of the caption).
Victor Reto, I will be glad to assist you today on this issue.
Victor However, please follow these directions to change the cover picture and to rearrange the pictures in your album.
Reto I can sort the pictures by "reverse order", "upload date", but not by caption.
Victor 1. Sign in at
Victor
http://www.ImageStation.com
Victor and go to MY IMAGESTATION 2. Open the album that you want to edit. 3. Click REORDER IMAGES link under ALBUM OPTIONS located in the right-hand corner of the page. 4. Reorder photos, either by selecting a choice from the pull-down menu. You can Sort by: a) Reverse Order b) Upload Date c) Upload Date (reverse) d) Filename e) Filename (reverse) 5. For you to move an individual image please select the image and drag the image to the place where you would like to place the image. (Please note that you will see a box next to each image between two arrows. the box has to become blue in colour for the image to get replaced) 6. Click Save when you are done to return to the album.
Reto Are you a robot?
Victor I would request you to please follow step 5 to rearrange the picture in your album.
Reto ... all pictures have different captions -> why does "sort by caption" not work? I don't want to rearrange 100 images by hand.
Victor Reto, please allow me a moment while I look for the information.
Reto Sure
Victor Thank you for waiting and I appreciate your patience.
Victor I would like to inform you that I have tried sorting out the images in my ImageStation account and I was able to rearrange the pictures in my album with the option "Caption" from the drop down menu of reordering images.
Reto OK. Example caption: barca040096
Victor Please let me know if you have received any error message while rearranging pictures in your ImageStation account with the option "Caption" .
Reto On that "reorder images" pages, it just shows me the beginning ("barca...") of the caption.
Reto There is no error message, unfortunately.
Victor Reto, lets work together to resolve this issue.
Victor May you please provide me with your member name and email address listed with ImageStation.
Reto username is "[...]", but my email address is "unlisted"
Reto erm sorry ... [mail-adresse]
Victor Thank you for providing me with your member name and email address.
Victor May you please provide me with the name of the album you would like to rearrange the pictures in it.
Reto It's Barcelona 04/05.
Victor Thank you very much.
Victor Reto, please give me a moment while I access the records from my end. Seems to be a technical problem from my end.
Victor Thank you for waiting and I appreciate your patience.
Victor Reto, I have tried rearranging pictures after i have accessed into your account. The optiion "Caption" does not work even from my end.
Victor However, in order to further investigate the problem, I would appreciate it if you could take a few moments and answer all of the following questions:
Reto So it's not my fault. I'm glad to hear that.
Reto Yes, sure. Just go on.
Victor What operating system and version are you running? (Windows 95, 98, 2000, NT, XP or Mac O/S 8, 9, X)
Reto Windows XP Service Pack 2
Reto win xp prof
Victor Reto, I would like to inform you that I have just got an undate from my supervisor that we are currently in the process of doing maintenance to our site.
Victor Due to this maintenance you may experience some difficulties with creating an album, logging into your account, seeing your pictures, uploading, etc. We apologize for any inconvenience this may have caused.
Victor Also, I would like to inform you that our engineers are working hard to complete this in a timely manner.
Reto I'm sorry, what's an "undate"? Is this maintenance still going on? There was a maintenance yesterday. Is it a maintenance concerning my problem?
Victor Yes, becasue of this maintenance some of our customers are facing a few problem while using their ImageStation account. I appreciate your cooperation regarding this issue.
Reto Please tell your engineers there's a problem with reading captions. From html source: [...] .... "barca04..." is wrong. Just as a little help.
Reto ... and please excuse any impoliteness from me (if there is any), I'm not a native English speaker.
Victor I will definitely forward your issue to our engineers and let them have know about the issue you have been facing.
Reto Thank you!
Victor Reto, thank you for your prompt responses throughout this session.
Reto Will you send me an email when this issue is resolved, please?
Reto I'm very grateful for your help.
Victor We will be forwarding a mail to all of our customers when the issue is resolved.
Victor Please feel free to contact us if you have any further questions or need more assistance.
Victor Apart from this may I assist you with anything else today?
Reto Thank you. I don't have any other questions.
Victor Thank you for Contacting Image Station Customer Support. Have a nice day and a very Happy New Year.
) und 
